Responsible Gambling —
Bet safely and with awareness
mcw link believes that betting can be a source of entertainment when enjoyed with awareness. However, when control is lost, it can cause serious harm. That is why we provide every member with tools to set voluntary limits, awareness information, and access to support.
When does betting become a problem?
Betting is by nature a risky activity. Most people play within a set budget and keep a level head whether they win or lose. But for some people, the habit of betting gradually slips out of control. This is known as problem gambling.
When someone repeatedly bets to recover losses, hides their gambling from family or close ones, or cannot stop despite financial pressure — that is a sign that betting has become a problem. mcw link believes this is not a personal weakness; it is a recognised behavioural condition that requires proper support.
Reading our Terms and Conditions will show you what responsibilities mcw link holds towards each of its members. At the same time, under our Privacy Policy, all your personal information is kept fully secure, which encourages you to seek support with confidence.
Always keep one thing in mind: betting is not a source of income. It is simply a form of entertainment. Never bet money whose loss would cause problems in your daily life. Before spending time or money on betting, ask yourself — am I playing for enjoyment, or am I trying to recover money I have already lost?
Self-control tools
mcw link gives every member the ability to manage their own betting habits. Using the tools below, you can set your own limits. To use these features, contact our 24/7 live chat or email support.
Deposit limit
You can set a maximum amount for how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately.
Session time limit
Set a time limit for how long you play in one session. When the time is up, the platform will automatically prompt you to take a break.
Loss limit
Decide in advance the maximum amount you are willing to lose within a given period. Once that amount is reached, no further bets can be placed.
Bet limit
Set a maximum amount you can stake on each individual bet. This helps prevent the tendency to place sudden large bets.
Temporary break
If you want to take a few days off, you can temporarily suspend your account — from 24 hours up to 30 days. You will not be able to log in during this period.
Permanent self-exclusion
If you feel that betting is not right for you, you can request that your account be permanently closed. This is a final decision and reactivation is difficult.
To activate these tools, contact mcw link's 24-hour, 7-days-a-week live chat or email support and write to us in Bengali. Our support team will process your request quickly and without judgement.
Warning signs
The signs of problem gambling often appear gradually. If you or someone close to you shows these signs, seek help right away.
Trying to recover losses
Repeatedly betting after a loss with the thought that "one more try will turn it around" is the first sign of a problem.
Continuing to play despite financial hardship
Being unable to stop spending money on betting even when struggling to pay bills or cover household expenses.
Hiding from family
Carefully concealing the amount or outcome of bets from family, friends, or colleagues.
Anxiety and mood changes
Feeling restless, irritable, or anxious when unable to bet, and feeling unusually at ease only while playing.
Betting with borrowed money
Borrowing from friends, family, or financial institutions to fund bets, and planning to repay that debt with more winnings.
Neglecting daily life
Giving betting more priority than work, study, family, or social responsibilities.
Check yourself
Ask yourself the questions below. If more than two answers are "yes", consider seeking support.
- Has the money you have lost on betting over the past few months been a cause of concern for your family?
- Have you tried to reduce the amount or time you spend betting but been unable to?
- Has thinking about betting made it hard for you to concentrate on work or study?
- Have you lied to or hidden from people you know about how much you bet or how much you have lost?
- Have you placed larger bets to try to recover money you lost on betting?
- Do you feel anxious or uncomfortable when you think about stopping betting?
The purpose of these questions is not to judge, but to help you become aware in time. You will find answers to more questions about responsible gambling in our FAQ section.
Where to get support
Acknowledging a problem takes courage. Asking for help takes even more. You or someone close to you can get support through the following channels.
mcw link support
Contact our 24/7 live chat and email support in Bengali. Requests to set limits or suspend an account are handled with full confidentiality.
Family and close ones
Speak openly with a trusted family member or close friend. Social support is one of the most effective ways to recover from problem gambling.
Professional advice
Consult a psychologist or behavioural health specialist. This type of counselling is available at many hospitals and healthcare centres in Bangladesh.
mcw link's commitment
mcw link is not just a betting platform — it is committed to creating a responsible entertainment environment. We want every member to play with enjoyment and awareness, and to avoid coming to any harm.
Towards this goal, mcw link regularly carries out the following steps:
- Age verification at registration — account creation is strictly prohibited for anyone under 21
- Processing self-exclusion or limit-setting requests as a priority
- Proactively reaching out to members when suspicious betting patterns are identified
- Keeping the support team trained on responsible gambling
- Never encouraging problem gambling in any advertisement or promotion
- Providing support while protecting member confidentiality
We believe that building a culture of responsible gambling is a shared responsibility between the platform and its members. We are always working to fulfil our part.
Protection of minors
Registration and participation by anyone under 21 is strictly prohibited on mcw link. Age verification is mandatory at registration, and proof of identity may be requested at any time if there is any doubt.
If you have younger siblings or children at home, set a password or PIN on your device so they cannot access your account. Never share your login details with anyone else — this is also a violation of mcw link's terms and conditions.
If you find out that a minor is using mcw link, notify us immediately via live chat or email.