mcw link Privacy Policy
When you use mcw link, your personal information is an important trust placed in us. This policy explains in detail how your information is collected, why it is collected, and how it is kept secure.
This Privacy Policy ("Policy") applies to the mcw link platform and all services connected to it. When you visit our website, create an account, make a deposit, or use any of our services, you agree to the terms of this Policy.
mcw link believes that data protection is a fundamental right. Together with our Terms and Conditions, this Privacy Policy forms the legal basis of the relationship between you and us. We never sell your personal information to third parties and do not use it for unauthorised purposes.
This Policy applies to users in Bangladesh. Anyone under 18 is prohibited from using mcw link; the platform is for adults aged 21 and above only.
Information Provided at Registration
Information you provide directly when creating an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- National ID or passport number (for KYC verification)
Financial Information
Information collected during deposit and withdrawal processes:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- OTP verification records related to payments
Financial information is protected using the highest SSL encryption technology.
Usage and Activity Information
Information collected automatically while you use the platform:
- Login time, IP address, and session data
- Gaming activity and betting history
- Device type and operating system used
- Browser type and browser version
- Page visit and click data
Communication Information
When you contact the mcw link support team:
- Details of live chat conversations
- Email correspondence
- Details of support requests and complaints
- Feedback and comments
Primary Purposes
mcw link uses the information collected for the following legitimate purposes:
- Account Management: For creating, verifying, and maintaining accounts.
- Identity Verification (KYC): For verifying the age and identity of users in accordance with international standards.
- Financial Transaction Processing: For completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Fraud Prevention: For detecting and preventing unauthorised access, money laundering, or fraudulent activity.
- Customer Service: For providing support via 24/7 live chat and email.
- Bonuses and Promotions: For sending offers to eligible users and managing the VIP programme.
- Platform Improvement: For analysing usage patterns to improve service quality.
Marketing Communications
Subject to your consent, mcw link may send you information about new offers, bonuses, and promotions. You can opt out of such communications at any time from your account settings. Opting out of marketing communications will not affect the core functions of the service.
What Cookies Are and How They Are Used
Cookies are small text files stored in your browser. mcw link uses the following types of cookies:
- Essential Cookies: For maintaining login sessions and ensuring security — these cannot be disabled.
- Functional Cookies: For remembering your preferences (language, settings).
- Analytical Cookies: For understanding usage patterns — you may decline these.
You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.
Third-Party Analytics Tools
To improve user experience, mcw link may use reliable third-party analytics tools. These tools collect only aggregate usage statistics — not any personally identifiable information.
We never share personal information with advertising networks.
When We Do Not Share Information
mcw link does not sell, rent, or exchange your personal information to third parties. Sharing information for commercial purposes is strictly prohibited.
Disclosure in Limited Circumstances
Information may be disclosed only in the following specific circumstances:
- Payment Processors: With bKash, Nagad, Rocket, and banking partners — only the information necessary to complete a transaction.
- Legal Obligations: When a valid order or summons is received from a lawful legal authority in Bangladesh.
- Fraud Prevention: To notify the relevant authorities when serious fraudulent activity is detected.
- Technology Service Providers: Those who assist in operating our services are bound by strict confidentiality agreements.
Your information is not disclosed under any circumstances beyond those listed above.
Encryption
All data transmissions are encrypted using SSL/TLS protocols. Stored sensitive information such as passwords is kept using one-way hashing — no one can read it in plain text.
Server Security
mcw link's server infrastructure is protected through firewalls, intrusion detection systems, and regular security audits. Access to servers is restricted to authorised personnel only.
Account Security
OTP verification and two-factor authentication are available to keep your account secure. Unusual login attempts are automatically detected and you are alerted.
Response to a Data Breach
If a data security breach occurs for any reason, mcw link will notify affected users as quickly as possible and take immediate steps to minimise harm. We will also duly notify the relevant authorities about the matter.
How Long Data Is Kept
mcw link does not retain your information longer than necessary. General guidelines:
- Active Account Data: Retained for as long as the account remains active.
- Financial Transaction Records: Retained for the period required by legal obligations.
- Closed Account Data: May be retained for a defined period after account closure for legal and security reasons.
- Marketing Data: Deactivated as soon as you withdraw your consent.
Once the retention period is no longer required, data is permanently deleted using secure methods.
Right to Access and Correct Information
You can view the personal information stored in your account at any time. If any information is incorrect, you may request a correction. Name, email, and mobile number can be updated from your account profile.
Right to Delete Information
If you request that your account be closed, mcw link will begin the process of deleting your personal information. However, some information may need to be retained for a defined period due to legal obligations or ongoing disputes.
Data Portability
You may request a copy of your personal information. This request can be made to the customer service team and the information will be provided once verification is complete.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. This preference can be changed through account settings or via customer service.
Use of Data for Protection
mcw link may analyse your gaming activity data to identify unusual or risky behaviour. The purpose of this analysis is to ensure your safety — not commercial gain. Our Responsible Gaming Guidelines explain how you can set your own gaming limits.
Self-exclusion or deposit limit information is kept strictly confidential and is used only for your protection.
Age Verification and Minor Protection
mcw link is for persons aged 21 and above only. Information collected for age verification at registration is used for that sole purpose. If we confirm that a minor has created an account, that account will be closed immediately and all related data will be deleted.
Notification of Changes
mcw link may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notice will be sent to the email address registered to your account.
- A notification will be shown when you log in to the platform.
- The "Last Updated" date at the top of this page will change.
Continued use of the platform after any changes will be considered acceptance of the new policy. If you object to any change, you may request that your account be closed.
Related Documents
This Privacy Policy is part of our overall service framework. For more details, visit our About Us and Company Information page, which contains full details about mcw link.
Third-Party Responsibilities
mcw link uses certain trusted third-party services to operate the platform, such as payment processors and game software providers. These third parties are governed by their own privacy policies and are committed to data protection under their agreements with mcw link.
Pragmatic Play, PG Soft, JILI, Evolution, and our other game providers supply gaming services only — they have no direct access to your personal or financial information.
Privacy Contact
If you have any questions, objections, or requests to delete information regarding this privacy policy, please contact us. Our support team provides assistance in both Bengali and English, 24/7.